MyFitAI support

# MyFit AI Support

## Contact Information

- Email: Ismail@myfitaiapp.com

- Support Hours: Monday - Friday, 9 AM - 5 PM EST

- Response Time: Within 24 hours

## Common Questions

### Subscription

Q: How do I manage my subscription?

A: Go to iPhone Settings > Apple ID > Subscriptions > MyFit AI

Q: How do I cancel my subscription?

A: You can cancel anytime through iPhone Settings > Apple ID > Subscriptions > MyFit AI > Cancel Subscription

Q: What happens after my free trial?

A: Your selected plan will automatically begin after the 3-day trial unless cancelled.

### App Features

Q: How accurate is the AI meal analysis?

A: Our AI provides estimations with ~90% accuracy for common foods. Results may vary for complex dishes.

Q: Why does the app need HealthKit access?

A: HealthKit access allows us to track your exercise, steps, and weight data for accurate progress monitoring.

Q: How do I scan barcodes?

A: Tap the "+" button, select "Scan Barcode," and align the barcode within the frame.

### Data & Privacy

Q: How is my health data protected?

A: All health data is encrypted and stored securely. We never share your health data with third parties.

Q: How do I delete my account?

A: Go to Profile > Settings > Delete Account. This permanently removes all your data.

### Troubleshooting

Common Issues:

1. Barcode scanning not working

- Ensure camera permissions are enabled

- Ensure good lighting

- Try cleaning your camera lens

2. HealthKit sync issues

- Check HealthKit permissions in iPhone Settings

- Force close and restart the app

- Ensure iOS is up to date

3. Subscription not showing

- Sign out and back into your Apple ID

- Restore purchases in app settings

- Contact Apple Support if issues persist

## Feature Requests & Bug Reports

Submit feedback through:

- Email: feedback@myfitaiapp.com

- In-app feedback form: Settings > Send Feedback

## App Requirements

- iOS 16.0 or later

- iPhone, iPad

- Internet connection for syncing

- Camera access for food scanning

- HealthKit access for fitness tracking

## Updates & Maintenance

We regularly update MyFit AI to add features and fix bugs. Enable automatic updates for the best experience.